The silent sufferings of Web Marketing!

Have you ever noticed the advertisement links that appear while you read and write emails on Gmail? Do your eyes ever stray to the pictures and commercials on the right side while viewing photos on FaceBook? Did you trash the matrimonial and dating messages on your Rediff and Hotmail Inbox today?

You are lucky if you haven't! You have been spared from a few embarrassing moments. You don't believe me? Read on ....

The other day, I uploaded few pictures on FB, the popular social networking website. The album was titled "Moo/Shoo .... Missing you guys!" in fond remembrance of India visit of my Brother/Sister-in-Law. Lo and Behold! A beautiful girl appeared flaunting her smooth limbs selling permanent Hair Removal Solutions along with hot Lingerie displays and finally a link to Gurgaon Singles Club .... all appearing on the right side of the page. Good Heavens!

Then, I remember exchanging a series of mails over Gmail with a plain acquaintance updating him with latest news from my end like my mother's sad demise 5 years back and me quitting work and likewise. Amidst the strictly formal sentences of the mails, I could read hilarious Ad link prompts on the right such as "Love Aaj Kal songs", "An answer to your lonely heart?", "Love poems and Romantic lines free download". I became jittery feeling a hot flush over my forehead and it compelled me to re-read the string of mails just to make sure my language was not too mushy hinting at an unintended intimacy between the lines. Jeez!

And this last one walks away with the cake ....

My father was visiting me a few days back and asked me to check his mailbox after misplacing his spectacles. I logged in to witness at least 4-5 mails with ridiculous subject lines .... "Hi shivendra98, waiting for your dream date?" .... "Dear shivendra98, find your soulmate today!" and the last one had me hit the roof with my trademarked hysterical laughter ...."Hi shivendra98! Want to make it LONG and STRONG?" and I teased Baba relentlessly about it! Imagine an elderly senior citizen like him who has always been respectfully addressed as Dasgupta ji, aged 72 years, a widower for the last 5 years having lost his wife in a tragic road accident getting such trash mails with a completely bizarre identity shivendra98.

I am really curious about the functioning of Web Marketing Services. The success criteria of any Advert or Promotion lies in reaching to the correct Market Segment at the most appropriate time. I mean, why is it so difficult to avoid sending a Matrimonial Ad to a 72 year old person when he fills up his birthday as mandatory info while registering on the website? Why have the Google crawlers been blindly programmed to prompt senseless Ad Links just on the basis of a few words getting repeated during a conversation? Needless to mention the discomfort one faces when irrelevant mails clog his Inbox. Does anyone monitor the effectiveness of such Marketing methods?

Anyway, the brighter side to the story is that such instances do tickle the funny bone of jobless and bored individuals like me while providing enough gas to continue writing my blog .....

K~ and her little Corner Garden

K~ wanted a new toy. Something that she could play with everyday without ever getting bored of it. I could not think of any such evergreen toy and ignored her request to be forgotten by her short-lived memory.

Last Sunday morning, after buying the weekly groceries .... stock of vegetables, cereals and pulses, dairy, meat products amongst many other things, we returned to the car and I was surprised at K~'s dad steering the car to a different direction away from home. I kept guessing about the destination before being welcomed by a roadside Plant Nursery. It sure was a pleasure to see the red poinsettias, croutons, zerberas, lilies and many many more seasonal flowers stacked neatly in long rows.

Hmmm .... I get it! This was K~'s toy .... the toy request she made that morning. Good thought K~'s dad ..... so far so good! We bought a kilo of compost, trowel, spade, weeder and watering can for the gardening equipment and flocks and petunia for the flower plants along with some more seasonal flower seeds. The entire thing costed Rs.300/- and I felt good at spending this amount on a creative activity like Gardening rather than buying a Barbie Toy House at almost double the price.

K~ was mad with joy on seeing her gardening equipment and the little plants. She wanted a special corner for her plants and her garden which would ban Laloo Maali from applying his gardening expertise- atleast in her piece of land! K~ and Papa spent the entire afternoon digging up the garden patch and de-weeding it. I wish I could share the excitement in K~'s voice when she was teaching Papa how to do the task. Soon, a neat flower bed emerged with compost soil mixed well and seeds planted along with other flowering plants in the backdrop.

K~ in all her excitement tripped over and fell twice while watering the entire garden at least thrice with her new watering can. K~ demanded a garden fence and a name board to let everyone know that she was the owner of the garden. So, a thermo-foam piece was pasted on a wooden stick with her name written on it and twigs were planted around her flower bed to keep away stray creatures like Papa, Mumma, Laloo and others.

K~ washed the garden equipment with our bath soap and wiped them with our face towels without our knowledge until today morning. Today, I felt so exploited at the hands of my daughter thinking about the countless times I wiped my cheeks with that dirty piece of cloth unaware of the dirt contents it held.

Anyway, it was 3:30 pm and everyone felt hungry except K~. It was with great persuasion that she gobbled up a few casual morsels before introducing her pet toys to the new garden. Before closing her eyes that night, she sang a melodious lullaby to her new friend - Her Garden.

There is one observation I have made in the last five years, and it has been the same each time .... countless times and that is, K~'s strong affinity to informal toys that requires participation from her parents and friends. In the initial years of her life, she preferred playing with steel plates, bowls and spoons squatting over the kitchen floor while I cooked, she would crawl over to the heap of folded clothes and fold a few handkerchiefs while I would pick up the dried wash and many more such instances. The formal branded toys classified age wise could not even half stir her imagination as much as these daily household accessories.

It perhaps explains that very often when a child demands a toy, she actually demands attention and participation.

And this tendency does not change even when we grow up as matured adults. We yearn for assets to perhaps make up for something amiss in life which even we are not completely aware of .... we want to own a house to make up for lack of a happy home, we want to buy car to win happiness of traveling together, we flaunt expensive branded clothes to cover our lack of self-esteem and identity.......

The child in us never grows up!

Average Life Span of K~'s Mumma

Scene I

K~: Mumma, read me this animal book. Ai le! Dekho ismein kitney saarey Mumma bear aur Baby bear hain.

Mumma: OK. Bring it here K~. Hmmmm .... The first page is about average life span of animals .... i.e. how long do animals live ..... all animals ..... dogs, cats, bats etc. Do you want me to read it to you?

K~: Yes! Remember? Scappy died after 10 days we got her? So, do fish live only for 10 days?

Mumma: No. Scappy was sick and so she died. Anyway, ab tum suno.

Did you know that camels live for 12 years, cats for 12 years too. Elephants live for 40 years ..... and turtles live for as long as 100 years.

(After a few minutes .....)

K~: Mumma, how long do people live?

Mumma: People live for 75-80 years and we are called Humans. (I wasn't too sure of the answer myself. Ha Ha!)

K~: So, was Dida 80 years old when she died?

Mumma: No, she died in a car accident after getting hurt.

K~: Hmmmm .....

Scene II

(A few days later .... during one of the aimless, long highway car drives.)

Mumma: K~, do you love me? Say that you love me lots.

K~: Yes. I love you Mumma.

Mumma: Will you always love me? Even when I am 60 years old?

K~: Yes, Mumma.

Mumma: Will you take care of me when I become very old? Really really old ...... at 70 years? Will you feed me and put me to sleep every night? What will you cook for me?

K~: Yes, Mumma, I will! I will cook apple custard for you.

Mumma: Will you love me at 80 years?

K~: Yes, Mumma.

Mumma: At 90 years?

K~: But, Mumma, you will live only for 80 years after which you will die. Remember? The other day you said people live only for 80 years. Correct?

Mumma: Speechless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(Ever heard of a worse Anti-Climax than this?)

Homoeopathy or Allopathy or Naturopathy or Ayurveda or Unani .......

Ever since I came into conscious existence, I have witnessed an endless debate over "Which form of medicine is superior?"

Well, I am not a qualified medical practitioner in any branch and therefore I really cannot recommend or prove any superiority of one form of medicine over the other .... and anyway that is not the intent of this post. But, I would like to share the gist of my own experiences as a student or single employed individual and finally as a mother responsible for her family.

I left home at a very young age of seventeen to join college. My mother believed very strongly in homoeopathy and it's safe results. In fact, my father shared the same trust with her and he made a little plastic medicine box for me with the tiny medicine drums labeled neatly and arranged alphabetically. I still have it with me amongst three other bulkier wooden boxes. To help me with a ready reference they stuck a note which listed the most common ailments along with the corresponding medicines. So, all I had to do was to open the box, read the page and administer the medicine on myself. It was such a life saviour and I remember treating myself of common cold, mild fever, nervous breakdown during exams, constipation, wounds/cuts and other stomach ailments without any doctor's help. I had also become sort of a quack amidst other hosteliers who would come to seek medical help from me.

But, it was not long before I discovered that there were occassions when I could not blindly rely on this little homoeo box and it helped to try out other form of medications. For instance, high fever, acute stomach infections, painful infected boils during summers, open wounds etc. were beyond homoeopathy. My body deserved an instant relief from high temperature through anti pyretics and analgesic allopath drugs, an open wound had to be stiched up to avoid scars and infection and the 9th loose motion within a span of 3 hours had to be attended to immediately or else the long term effects of such ailments could become irreversible.

I became a family person quite early in life due to an early marriage but K~ came along much later .... almost after 4 years. Nevertheless, after my hostel and job life, I enjoyed continuing my quack homoeo practice over my unsuspecting husband and trusting in-laws. I felt so important when my mom-in-law would ask me for medicines and my ego would be massaged when my sis-in-law would declare being treated through my medicines. I used to derive pleasure delivering homoeo lectures and describing my exaggearted success stories over the dinner table as a self proclaimed homoeo doc.

Enter K~ into my life and my scope for domestic homoeo practice increased. It felt good to treat K~ of her teething troubles, rashes, constipation and worms. But, I would never forget to consult K~'s paediatrician during acute ailments of high fever and loose motions. Bio-chemic combinations deserve a mention here because of their long term benefits. They are universally numbered and each number stands for a different set of symptoms. K~ benefitted greatly from No.8 making her teething a smooth affair without loose stools or fever, No. 5 & No. 6 keeping common cold infections and cough at bay and K~'s father is relieved of his digestion related troubles with No.25.

I am giving a link below which lists down these combinations along with the associated symptoms.

http://www.sblglobal.com/bichemics.html

I would like to summarise three key learnings made in the last few years:

Learning I: No form of medication can boast of a 100% success rate. Every doctor irrespective of his medical lineage will most certainly have failed cases to his credit, where his treatment would have failed to bear the desired results. A successful doctor in the public perception actually thrives on the word-of-mouth publicity done by his healed patients.

KEEP YOURSELF OPEN TO ANY AND EVERY FORM OF MEDICATION. DON'T BE FIXED!

Learning II: Homoeopathy and Allopathy actually complement each other making up for each other's limitations. Allopathic drugs treat the ailment while homoeopathic pills prevent it from recurring. If one was to consume allopathic medicines too often at every small occurence like an occassional watery nose, it kills the body's mechanism to fight diseases (Immunity). I see the kids around the worst affected ones. The child consuming too much of those coloured allopathic syrups gets caught in the vicious cycle of fever/cold/stomach infection ---> Anti-Biotic Medication ---> Lost Immunity and Weak Body ---> Vulnerable to Infections around ---> fever/cold/stomach infection. This cycle has to be broken somewhere .... we cannot create a safe atmosphere artificially by keeping the child's sick friends away or not sending her to school. The only key solution to the problem is building Immunity. And, homoeopathy goes a long way in doing that.

Having said that, one cannot risk the life of her child in certain cases like fever above 100 degrees F or constant loose motions. An immediate treatment is required in such cases and visiting the paediatrician is the safest bet. But, I have always waited for K~'s body to heal itself through homoeopathic medicines during cough, cold, mild fever or loose motions to the tune of 4-5 times/day. It requires patience and faith during these testing times. But, it has helped K~ in building resistance against the common infections even in the most vulnerable times like season change, playing with sick friends, getting packed off in the closed school van during winters with a bunch of coughing kids etc.

TREAT THE FIRST SYMPTOMS OF COMMON ILLNESS WITH HOMOEOPATHY AND PATIENCE. HOWEVER, DO NOT HESITATE TO TAKE ALLOPATHIC DRUGS IF IT WORSENS BUT FOLLOW IT UP WITH PREVENTIVE HOMOEO BIO-CHEMIC MEDICATION.

Learning III: I was unaware of the power of Ayurvedic herbs until I witnessed the successful healing of two chronic ailments in my family - Piles and Frozen Shoulder. Milk reduced by boiling crushed Ashwagandha twigs in it and consumed actually helps in relaxing the nerves and it's related problems like insomnia or frozen shoulder. Similarly, piles gets treated with ashes of coconut hair consumed with a cup of warm water.

WHEN EVERYTHING FAILS IN HEALING CHRONIC CONDITIONS, TRY AYURVEDIC OR NATUROPATHIC TREATMENTS.

However, the most important learning I have made is that a happy state of mind is the best defence mechanism of our body against all diseases. No amount of healthy food, body discipline or exercises can keep a family healthy if there is lack of love and care amongst it's members. More than the body tonics or religious discourses, they are the tight hugs, kisses and smiles that we share with our family and friends which keep us going a long way. The warm cuddle a child feels while sleeping, getting squeezed between a loving mom and dad and that soft motherly touch over her forehead is her best Immunity .... against any form of illness - related to body, mind or even soul. All stress related ailments can be combated with a daily self-catharsis or confessions made to an understanding partner.

Simple loving phrases indeed have magical powers to heal and preserve, especially if heart felt and each one of us should be saying and hearing them more often .... however senseless or irrelevant they might appear, for it is the ultimate medicine to all woes.

Visit to the Zakheera Slums

Last weekend, we made a visit to the Zakheera slums of Delhi. For the first time, K~ experienced poverty and pitiful living conditions of the poor slum dwellers around her which she was unaware of .... blissfully ignorant of an entirely different world that runs parallel to her beautiful and secure life. A world full of scarcity, illness and vulnerability affecting each one dwelling within it, across all ages and genders. By the grace of the Almighty, K~ has never experienced hunger, thirst, untreated illness or malnourishment, mental and physical abuse nor lack of social and academic opportunities.

K~ with her nascent mental understanding could not empathise with this poverty and hunger and I consciously chose not to artificially induce the virtues of humanity in her through any of my sermon tinged words nor forced actions. I simply kept listening, not reacting to her spiteful comments which were aplenty .... " Tch Tch, it is such a horrible stink!" or "What a dirty school! I will never ever study at a place like this. Bacchon ne nahaya tak nahi hai .... aur uss ladki ki nosey beh rahi hai."

After a little while, she refused to walk through the dirty lanes and was bothered with the stench, flies and dust, climbing on to her father's shoulders with a bothered facial expression. I guess, it was a far cry from the air conditioned malls, bedroom, car and school where everything is so comfortable and happy.

Many NGOs exist, both big and small scale, functioning in Delhi working for the up liftment of these areas but only few have been able to make a difference. Those few have indulged in path breaking field work, mobilised the community, exploited the government infrastructure for the benefit of all, ensured fair utilisation of funds rather than hollow lip service, publishing exaggerated Annual Reports and boring Magazines or organize Page 3 celebrity visits in the name of Fund Raising!

K~'s father has been fortunate enough to start his career with one such NGO called Pratham, which has done some serious work making a difference in the lives of thousands of underprivileged children.

Presently, my intention of writing this blog post is not to comment on the working of NGOs nor enlighten the readers about the harsh realities of our nation. I am not even academically qualified or experientially equipped to do so. I would simply like to record K~'s first brush with the poor colonies and recall my early experiences.

There had been enough opportunities for me to witness the budding informal education centres for the slum kids in the past. K~'s father started his career with this NGO, of which he was one of the founding members of the Delhi chapter. I remember visiting the boot polish wallah kids of Nizamuddin Railway Station on my off days and sitting through teacher staff Baalwadi meetings with K~'s dad. Let me confess, I did not do this out of any sense of philanthropy but to be in the company of my newly married husband instead of staying alone at home waiting for him to return only by the evening which would have ended soon enough to make way for another hectic week to begin again! Whatever the reason be, I always found the informal working of NGOs quite interesting and meaningful as a sharp contrast to the stiff and formal corporate workplace of mine. These visits rejuvenated my mind smelling like a whiff of fresh air!

The last decade gone by has transformed each one of us .... for the good and otherwise. Now, K~'s father works as a consultant in the tight corporate clutches .... gone are the carefree NGO days making way for huge responsibilities to be shouldered. If I was to sit back and think, there have been so many reasons for this metamorphosis in him .... an urge to avenge the society which stamped him "Finished" when he was unable to get selected in any of the Engineering Entrance Exams or earn a decent white-collared job for himself, also a yearning for a higher Self-Esteem through a steady career growth and finally relieve me of my hectic work schedule to take care of the new born K~.

The years gone by has affected my status in the family too, from being the chief bread-winner to a low profile member working behind the scenes .... domestic tasks, being with K~ all through her growth stages and helping her father out with his entrepreneurial desires. I do not have any regrets about it because K~ will be our only child and deserves every bit of attention in her formative years. But, it has definitely changed the flavour of my persona from being active to solitary.

Win some and Lose some .... will always be the established ultimate truth, I guess!

This visit to the Zakheera slums transported me ten years back and I wish to re-live those moments of bliss and togetherness with my family. I might sound naive in saying but I would still do - Fifteen years from now, I would like my husband to quit whatever he would be doing then and simply start life afresh .... doing meaningful things .... just the way we had started ten years back .... in some unknown place .... perhaps farming with the help of some locals thereby generating employment for them and teaching their kids .... away from the public glare and professional networking .... instead truly connecting with the hearts of the needy .... without any vested interests.

Fifteen years from now, K~ would be living her own life (perhaps without us) and we would find comfort in helping the tiny underprivileged K~s with their education and basic needs. It might not be anything big scale but if I am able to serve even a handful of the needy, it would give me tremendous satisfaction in the dusk of my life and as they say .....

ALL IS WELL THAT ENDS WELL!

K~ : About Potty and Learning ....

My baby girl is still an undergraduate...on the W.C. pot I mean!

Her bowels refuse to slide down, even by an inch, if she is not seated over her tiny and elegant potty. The blue plastic pot is privileged enough to serve her for almost four years now and still goes strong. Don't be deceived by the humble looks, for it has traveled places far and wide, riding planes, trains and cars.

An integral part of our family, it has witnessed my daughter’s learning phases – all of them. My kid is most attentive when perched upon her plastic blue throne. Her mind is focused on what her mom does with books, toys or hands. I have been able to utilize this 15-20 minute period to make her learn a few things over the last four years. It is delightful to see my little girl, sit in complete silence with a frown and fixed gaze. She is in complete mental and physical submission to me.

It all began one hot summer afternoon when she was a little over two years. My girl was in pain while passing a hard stool after a two-day constipation spell. I struggled hard to distract her attention and began singing and enacting a high-pitched Hindi song "Lakdi ki kaathi, kaathi pe ghoda..". She stopped crying and became quiet. Much to my astonishment, she learnt the first two lines of the song. In no time, she also got rid of the hard bowels without being conscious of the pain.

The next day, I sat with her again...this time with some soft-bound tiny alphabet, number and thing books. She loved it!

Later on, I played with block alphabets - A, B, C. She learnt them in no time.  I became more adventurous each time. Over the last four years, there have been countless learning and fun activities. In fact, my baby girl has learnt alphabets, numbers, puzzles (join the dots, maze, and match the following), coloring - all during potty time. And more recently, I also helped her with some basic Math and Reading.

It gives me immense satisfaction to list down the specifics:

Counting and Abacus: Counting from 1 to 100 and then reverse from 100 to 1 with the help of a number chart. I remember her getting stuck at 90/80/70/60, forcing her little brain to go backwards as 89/79/69/59 respectively. Abacus was particularly helpful to demonstrate the concept of units/tens/hundred to her.

Addition and Subtraction: We would add and subtract numbers within 20, using our hands. In fact, it became more fun while doing it mentally. It also helped me in building the concept of Zero. I would raise my ten fingers in the air and ask her, “Tell me, if I were to remove zero fingers from ten, how many would remain?” and "Now tell me, if I take out all ten fingers from ten, how many would remain?” She would keep staring at my opening and closing fist. Her tiny brain would process and give answers.

Reading: This happened on the day when I was feeling low and disinterested...happens when left at the mercy of hormonal roller coaster. My girl sensed it and asked me a simple question, “Mom, what is written here?” She was pointing at the newspaper title – “Times of India” I read it aloud and she poked me further. “This begins with the letter T – Times. Right? Read more,” Thus, she pulled me into Phonetics - A makes the sound ‘Ae’, B sounds as ‘Ba’ and Z as ‘Za’. We did it together for months. We would read just about anything and everything - magazines, books, newspaper pamphlets, and menu cards.

It was ‘happy faces’ coupled with ‘easy feces’!

I learnt there is no time or place for learning, or even teaching. My kid displayed an urge to learn well during potty time and I picked up the cue. And, whatever little that we do during these 15-20 minutes every day makes it easy to grasp school lessons.  I assure my daughter that she can remain associated with her blue plastic friend for as long as she wants. To the extent that I don’t mind making it a part of her marriage dowry.

LONG LIVE THE BLUE POTTY! 

SALUTE POTTY-LEARNING!

My Goddess Durga!

Today is Shashthi - Sixth Day and the very auspicious last few days of Navratri begin ..... my passive Bengali instincts are working overtime and I would like to salute Maa Durga - the most powerful form of Shakti !

For me, my mother is my very own Maa Durga and I bow before her to grant me health, knowledge, wisdom, courage and peace for the year to come and I call upon her to always be my Guardian Angel and silently show me the path to righteousness and true prosperity ! I shall always count on her to bless my family and friends to help them achieve true happiness.

Ya Devi Sarvabhuteshu, Vishnu-mayeti sadbita,

Namas Tasyai Namas Tasyai Namas Tasyai Namo Namah !

To that Goddess who in all beings is called Vishnu Maya,

Salutations, Salutations and Salutations to Thee again and again!

Ya Devi Sarvabhuteshu, Buddhi rupen samsthita .... Namas Tasyai ......

Ya Devi Sarvabhuteshu, Nidra rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Kshudha rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Chhaya rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Shakti rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Trishna rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Kshama rupen samsthita ..... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Lajja rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Shanti rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Shraddha rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Kanti rupen samsthita .... Namas Tasyai .....

Ya Devi Sarvabhuteshu, Lakshmi rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Vritti rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Smriti rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Daya rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Tushti rupen samsthita .... Namas Tasyai ....

Ya Devi Sarvabhuteshu, Matri rupen samsthita .... Namas Tasyai ....

To that Goddess who abides in all beings as Intelligence,

Salutations, Salutations and Salutations to Thee again and again!

To that Goddess who abides in all beings as Sleep,

Salutations .....

To that Goddess who abides in all beings as Hunger,

Salutations .....

To that Goddess who abides in all beings as Reflection,

Salutations ....

To that Goddess who abides in all beings as Power,

Salutations ....

To that Goddess who abides in all beings as Thirst,

Salutations ....

To that Goddess who abides in all beings as Forgiveness,

Salutations ....

To that Goddess who abides in all beings as Modesty,

Salutations ....

To that Goddess who abides in all beings as Peace,

Salutations ....

To that Goddess who abides in all beings as Faith,

Salutations ....

To that Goddess who abides in all beings as Loveliness,

Salutations ....

To that Goddess who abides in all beings as Good Fortune,

Salutations ....

To that Goddess who abides in all beings as Activity,

Salutations ....

To that Goddess who abides in all beings as Memory,

Salutations ....

To that Goddess who abides in all beings as Compassion,

Salutations ....

To that Goddess who abides in all beings as Contentment,

Salutations ....

To that Goddess who abides in all beings as MOTHER,

Salutations .....